Terms of Service

Last updated: 12/10/2025

1. Acceptance of Terms

By accessing or using ViralIQ, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.

2. Description of Service

ViralIQ provides AI-powered video analysis tools to help content creators improve their videos. Our service includes video transcription, AI chat analysis, visual search, and content feedback features.

3. Account Registration

To use our service, you must:

  • Be at least 13 years of age
  • Provide accurate and complete registration information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities under your account

4. Subscription and Payment

4.1 Billing

Paid subscriptions are billed in advance on a monthly or annual basis depending on your selected plan. Payment is processed securely through Stripe.

4.2 No Refunds Policy

Important: All payments are final and non-refundable. Infrastructure costs (AI processing, video storage, transcription services) are incurred immediately upon subscription activation and video processing. Due to the nature of these costs, we cannot offer refunds for any reason, including but not limited to:

  • Unused subscription time
  • Dissatisfaction with the service
  • Accidental purchases
  • Failure to cancel before renewal
  • Partial month usage

We encourage you to use our free tier to evaluate the service before subscribing to a paid plan.

4.3 Cancellation

You may cancel your subscription at any time through your account settings. Upon cancellation, you will retain access to paid features until the end of your current billing period. No refunds or credits will be issued for the remaining time.

5. Acceptable Use

You agree not to:

  • Upload illegal, harmful, or offensive content
  • Violate any applicable laws or regulations
  • Infringe on intellectual property rights of others
  • Attempt to gain unauthorized access to our systems
  • Use the service to harass, abuse, or harm others
  • Upload malware or malicious code
  • Resell or redistribute our service without permission
  • Use automated systems to abuse the service

6. Content Ownership

6.1 Your Content

You retain all ownership rights to the videos and content you upload. By using our service, you grant us a limited license to process your content solely for the purpose of providing our services.

6.2 AI-Generated Content

Analysis, feedback, and suggestions generated by our AI are provided for informational purposes only. You may use this output for your personal or commercial purposes, but we make no guarantees about the accuracy or effectiveness of AI-generated recommendations.

7. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to our service. We may modify, suspend, or discontinue any part of the service at any time without prior notice. We are not liable for any downtime or service interruptions.

8. Limitation of Liability

To the maximum extent permitted by law, ViralIQ and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the service.

Our total liability for any claims arising from your use of the service shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Disclaimer of Warranties

The service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the service will be error-free, secure, or meet your specific requirements. AI-generated analysis is not guaranteed to be accurate or lead to improved video performance.

10. Indemnification

You agree to indemnify and hold harmless ViralIQ, its operators, and affiliates from any claims, damages, losses, or expenses arising from your use of the service, violation of these terms, or infringement of any third-party rights.

11. Termination

We reserve the right to suspend or terminate your account at any time for violation of these terms or for any other reason at our sole discretion. Upon termination, your right to use the service will immediately cease. No refunds will be issued upon termination.

12. Changes to Terms

We may update these terms from time to time. We will notify you of significant changes by posting the new terms on this page and updating the "Last updated" date. Your continued use of the service after changes become effective constitutes acceptance of the updated terms.

13. Governing Law

These terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes arising from these terms or your use of the service shall be resolved through binding arbitration or in the courts of competent jurisdiction.

14. Contact Us

If you have questions about these Terms of Service, please contact us: